Salesforce Builds $3.6B Bet on AI Agent Support Era
Salesforce acquires Fin AI for $3.6 billion, betting enterprise customer service shifts from human agents to autonomous AI as CRM market faces structural disruption.
Salesforce ships Agentforce Multi-Agent Orchestration June 15, routing 50 prebuilt AI agents through one entry point as it pivots to per-outcome pricing.
Salesforce Just Killed Per-Seat Pricing, and Every CFO Signing Enterprise Deals Is About to Feel It
Salesforce's AELA bundles Agentforce, Data Cloud, and MuleSoft into flat-fee contracts, and Gartner warns renewals will carry 6-15% above-inflation increases.
Salesforce Just Dismantled 25 Years of Software Design, and Handed the Keys to AI Agents
Salesforce Headless 360, unveiled at TDX 2026, exposes the entire CRM platform as APIs and MCP tools, letting AI agents operate without a browser or human login for the first time.